Terms, Conditions and Refund Policy

You can request a change of date of RESERVATION up to 24 hours before the start of the show.

In case of cancellation of a reservation, Grupo Tablao Flamenco el Jaleo S.L. will refund 100% of the amount if the cancellation is communicated at least 24 hours before the start of the show. If the cancellation is communicated between 24 and 12 hours before the start of the show, Grupo Tablao Flamenco el Jaleo S.L. will refund 50% of the amount of the reservation.

There is no right to a refund if the cancellation is notified to Grupo Tablao Flamenco el Jaleo S.L. less than 12 hours before the start of the show.
The ticket is not nominative and is transferable.

Grupo Tablao Flamenco el Jaleo S.L. cannot be held responsible in the event of loss, theft or misplacement of the booking receipt.

Grupo Tablao Flamenco el Jaleo S.L. reserves the right to modify (date, time and artists) or cancel the programmed show if technical or artistic circumstances or force majeure so require.

In the event of modification or cancellation of the show, for reasons attributable to Grupo Tablao Flamenco el Jaleo S.L., the customer will be entitled to a refund of the amount of his/her ticket/s.

In the event of modification or cancellation of the show, for reasons attributable to Grupo Tablao Flamenco el Jaleo S.L., the customer will be entitled to a refund of the amount of the ticket/s.

If the cancellation insurance is purchased, the client will be entitled to a refund of the ticket if he/she communicates his/her wish to cancel the booking up to 3 hours before the show. The insurance is non-refundable.

Tickets for special shows, for which the ticket price exceeds €80 per ticket, will have a different cancellation policy. Due to their exceptional nature, they will be refundable up to 10 days before the event and, if cancellation insurance has been purchased, up to one week before the event.

The cancellation insurance is not applicable for purchases of more than 25 seats. In case of a purchase of more than 25 tickets, El Jaleo Tablao Flamenco S.L. will reimburse the amount of the cancellation insurance when notified by the customer.

Refunds will be made by the same method by which they were paid for. However, Grupo Tablao Flamenco el Jaleo S.L. reserves the right to reimburse in another way, if it has any reason to do so.

PAYMENTS

Grupo Tablao Flamenco el Jaleo S.L. guarantees that your online payment and shopping experience with us (tablaoeljaleo.com) is safe and secure through our payment gateways such as Stripe, etc. Both international and EU customers can use Stripe as a payment method for their online purchases. To pay with Stripe you don’t need to have an account with these entities: you can link your debit card, credit card or even, if you don’t have a card, your bank account.

Stripe is the easy and secure way to pay and receive payments without having to share your financial information. Your financial information will be safe thanks to its automatic encryption system and the most advanced anti-fraud systems on the market.

GIFT TICKET

You can request a change of date for a Gift Ticket up to 24 hours before the start of the show.

In case of cancellation of the Gift Ticket, Grupo Tablao Flamenco el Jaleo S.L. will refund 100% of the amount if the cancellation is communicated 24 hours before the start of the show. If you notify us 12 hours before the show, El Jaleo Tablao Flamenco S.L. will refund 50% of the amount.

There is no right to a refund if the cancellation is notified to Grupo Tablao Flamenco el Jaleo S.L. less than 12 hours before the start of the show.

The Gift Ticket is not nominative and is transferable.

Grupo Tablao Flamenco el Jaleo S.L. cannot be held responsible in case of loss, theft or misplacement of the Gift Ticket.

Grupo Tablao Flamenco el Jaleo S.L. reserves the right to modify (date, time and artists) or cancel the scheduled show if technical or artistic circumstances or force majeure so require.

In the event of modification or cancellation of the show, for reasons attributable to Grupo Tablao Flamenco el Jaleo S.L., the customer will be entitled to a refund of the amount of his/her ticket/s.

Promotions. Children – babies.

Discounts on promotions are not cumulative unless otherwise specified.

Children between the ages of 3 and 12 will receive a 50% discount on many of the shows, although on occasions this promotion may cease to apply, with prior notice from Grupo Tablao Flamenco el Jaleo S.L.

In events where children under 3 years of age receive a 100% discount, they will not be able to occupy a seat. They must be held in the arms of their parents.

The number of children in a booking (the term children includes all children under 12 years of age) may not exceed the number of adults.

CANCELLATION OF PROMOTIONS

Grupo Tablao Flamenco el Jaleo S.L. reserves the right to cancel a promotion and not to apply it, if for whatever reasons it considers that it should not be applicable. Both for tickets purchased and for those not purchased.

If a ticket has been purchased with a promotion that does not apply and Grupo Tablao Flamenco el Jaleo S.L. informs the customer that the promotion should not apply, the customer may request a full refund.

For queries, changes or cancellations, please contact the Customer Service Department of Grupo Tablao Flamenco el Jaleo S.L. on telephone numbers 957 899 114 and 636 606 260 – from 12:00 to 24:00 hours – or at gerencia@tablaoeljaleo.com